Terms of service
Terms and Conditions
Last updated: 3 October 2026
1. About us
This website, luxthorne.com, is operated by Virgil Baciu, a sole trader trading as LUXTHORNE.
Business address: 24 Myrtle Avenue, Nottingham, NG7 6NR, United Kingdom.
Email: mr_vrg19@yahoo.com
Telephone: +44 7405 034937
These terms apply to purchases from our online store by consumers. Nothing in these terms limits your statutory rights.
2. Products
We sell the products described on our website, subject to availability.
We take reasonable care to describe products accurately. Colours may appear slightly different depending on your screen settings. This does not affect your right to receive goods that match their description, are of satisfactory quality and are fit for purpose.
Please follow the instructions supplied with your product.
3. Placing an order
Our checkout is available in English.
To place an order, select your product and quantity, add it to your cart, and proceed to checkout. Review your items, contact details, delivery address and total price before submitting payment. You can correct these details before placing the order.
Please provide accurate information and use a payment method you are authorised to use.
An order acknowledgement confirms that we have received your order. Your order is accepted when we send confirmation that it has been dispatched, unless we expressly confirm acceptance earlier.
If we cannot accept your order, for example because the product is unavailable or payment cannot be processed, we will contact you and refund any payment received.
4. Prices and payment
Prices are shown in British pounds sterling (GBP) and include any applicable taxes.
Standard UK delivery is free. The total amount payable is displayed at checkout before you place your order.
Available payment methods are shown at checkout. Third-party payment or instalment services may have their own terms, which you should review before using them.
Prices and promotions may change for future orders. Changes do not alter the price of an order we have already accepted.
If we discover an error in a price or product listing before accepting your order, we will contact you to explain the error. You may choose whether to proceed on the corrected basis or cancel for a full refund.
5. Delivery
We deliver within the United Kingdom only.
Orders are normally dispatched within 1–2 working days via Royal Mail. Working days exclude weekends and public holidays.
Delivery estimates depend on the Royal Mail service used. Dispatch time is separate from delivery time.
Unless we agree otherwise with you, we will deliver your order within 30 days of accepting it.
If your order is delayed, lost or damaged during delivery, contact us at mr_vrg19@yahoo.com. We remain responsible for the goods until they come into your physical possession, or that of a person you nominate to receive them, subject to applicable law.
Your statutory rights concerning late or failed delivery are unaffected.
6. Cancellation and returns
For online purchases, you may cancel without giving a reason within 14 days after receiving your goods. You then have a further 14 days to return them.
To cancel, email mr_vrg19@yahoo.com with a clear statement that you wish to cancel and your order details.
You may inspect the goods as you would in a shop. A deduction may be made for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
We also offer an additional 30-day return policy, subject to the conditions explained in our Refund Policy.
If you change your mind, you pay the return shipping costs. If the goods are faulty, damaged on arrival, incorrect or not as described, we cover reasonable return shipping costs and provide a prepaid return label.
Full details, including return instructions and the optional cancellation form, are available at:
https://luxthorne.com/policies/refund-policy
7. Refunds
Refunds are made to the original payment method.
For cancellations under the statutory 14-day right to cancel, we refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
We refund any standard outbound delivery charge paid. Any additional charge for an upgraded delivery service is not refundable.
Other refunds are processed in accordance with our Refund Policy and applicable law.
8. Faulty goods and consumer rights
Your goods must be of satisfactory quality, fit for purpose and as described.
If there is a problem with your product, contact us with your order number and a description of the issue.
You may have statutory rights to reject faulty goods, obtain a refund, or request a repair or replacement, depending on the circumstances. These rights continue independently of our additional 30-day return policy.
Products bought at a reduced price have the same statutory rights as full-price products.
9. Accounts and website use
If you use a customer account, keep your login details secure and notify us if you suspect unauthorised access.
You must not use our website for fraud, unlawful activity, harassment, uploading malicious software or interfering with its security.
We may restrict access where reasonably necessary to protect the website or address misuse. This does not remove your rights relating to existing purchases.
10. Intellectual property
Website content belongs to LUXTHORNE or its respective owners and is protected by applicable intellectual property laws.
You may browse the website and save or print information about your purchase and these terms for personal use.
You must not reproduce our content for commercial purposes without permission. Product brands and third-party trademarks belong to their respective owners.
11. Shopify and third-party services
Our store is hosted by Shopify. Products purchased from this store are sold by Virgil Baciu trading as LUXTHORNE, rather than by Shopify.
Payment providers and other third-party services may have separate terms. Their involvement does not remove our responsibilities to you as the seller.
Links to external websites are provided for convenience. Please review their terms and privacy policies before using them.
12. Privacy
Our use of personal information is explained in our Privacy Policy:
https://luxthorne.com/policies/privacy-policy
13. Our responsibility
We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.
We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory rights relating to the goods.
These terms concern consumer purchases for personal use.
14. Complaints
If you have a complaint, contact mr_vrg19@yahoo.com with your order number and details of the issue. We will investigate and seek to resolve it fairly.
15. Governing law
These terms are governed by the law of England and Wales.
If you live elsewhere in the United Kingdom, you retain the protection of any mandatory consumer laws applicable where you live. You may bring proceedings in the courts of the UK country in which you live.
16. Changes to these terms
We may update these terms for future purchases. The terms in effect when you place your order apply to that order.
You may save or print these terms for your records.
17. Contact
Virgil Baciu trading as LUXTHORNE
24 Myrtle Avenue
Nottingham
NG7 6NR
United Kingdom
Email: mr_vrg19@yahoo.com
Telephone: +44 7405 034937