Privacy policy

Privacy Policy

Last updated: 3 October 2026

LUXTHORNE operates this store at luxthorne.com. This Privacy Policy explains how we collect, use and share personal information when you browse our website, place an order or contact us.

For personal information processed for our own business purposes, LUXTHORNE is the data controller.

Contact: mr_vrg19@yahoo.com
Address: 24 Myrtle Avenue, Nottingham, NG7 6NR, United Kingdom.

Information we collect

Depending on how you use our store, we collect:

  • Contact information, such as your name, email address, telephone number, billing address and delivery address.

  • Order information, including products purchased, payment status, returns, refunds and order history.

  • Payment information processed through Shopify and your chosen payment provider.

  • Account information, where you create or use a customer account.

  • Messages and other information you provide when contacting us.

  • Technical information, such as your IP address, browser, device information and activity on our website.

  • Marketing preferences and cookie choices.

Payment card details are handled by the relevant payment provider. Please do not send card numbers or security codes to us by email or chat.

Where information comes from

We receive information directly from you, automatically through our website and from providers that help us operate the store, process payments, deliver orders and provide customer support.

How we use information and our lawful bases

We use personal information for the following purposes:

  • Orders and customer services: To process payments, deliver products, manage returns and refunds, and communicate about your order. Our lawful basis is performance of our contract with you, or taking steps at your request before entering into a contract.

  • Legal obligations: To maintain records and comply with applicable tax, accounting and other legal requirements. Our lawful basis is compliance with a legal obligation.

  • Security and business administration: To protect our store, prevent fraud, resolve complaints and maintain our services. Our lawful basis is our legitimate interest in operating a secure and reliable business, provided your rights do not override those interests.

  • Marketing: To send promotional communications where you have consented, or where another applicable legal permission allows this. Where we rely on consent, you can withdraw it at any time.

  • Cookies and similar technologies: Where consent is required, we rely on your consent. Technologies necessary to operate the store are used to provide the service you request.

We require certain contact, delivery and payment information to fulfil your order. Without it, we may be unable to process your purchase. Optional information and marketing consent are not required to buy from us.

Marketing choices

You can unsubscribe from promotional emails using the unsubscribe link in each message or by contacting mr_vrg19@yahoo.com.

For marketing text messages, follow the opt-out instructions in the message or contact us.

Unsubscribing from marketing does not stop essential communications about your orders, payments, deliveries or returns.

You have the right to object at any time to the use of your personal information for direct marketing, including related profiling.

Cookies and similar technologies

Our store uses cookies and similar technologies to operate the website, remember shopping preferences and support features such as the shopping cart and checkout.

Depending on the features enabled, these technologies may also support analytics and advertising.

Where required by law, optional technologies are used only with your consent. You can manage your choices through the website’s privacy or cookie controls, where available. You can also manage cookies through your browser, although blocking essential cookies may affect the store’s functionality.

Who we share information with

We share relevant information with providers that help us operate the store, including:

  • Shopify, which hosts our store and provides ecommerce services.

  • Payment providers selected during checkout.

  • Delivery providers, including Royal Mail.

  • Providers supporting customer communications, store functionality, security and analytics.

  • Professional advisers or public authorities where necessary to meet legal obligations or protect legal rights.

Where advertising or enhanced Shopify features are enabled, information may also be processed by Shopify and relevant advertising partners, subject to applicable privacy choices and legal requirements.

We may disclose information in connection with a business transfer or where required by law.

Shopify

Our store is powered by Shopify. Shopify processes personal information to provide and maintain the store and checkout.

Some Shopify services, including certain enhanced features where enabled, involve Shopify processing information for its own purposes. Shopify is responsible for that processing and for handling applicable privacy requests concerning it.

For further information, visit:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

International transfers

Shopify and other service providers may process information outside the United Kingdom.

Where required, international transfers are protected through applicable adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

You can contact us for information about the safeguards applicable to your personal information.

How long we keep information

We keep personal information only for as long as necessary for the purposes described in this policy.

Retention depends on the type of information, whether an order or account remains active, applicable accounting and legal requirements, and whether information is needed to resolve a complaint, dispute or legal claim.

When information is no longer needed, we delete it or anonymise it. You may contact us for further information about retention of your records.

Security

We use appropriate measures to protect personal information. However, no website, transmission method or storage system can guarantee complete security.

Please keep account credentials secure and avoid sending sensitive financial information through email or chat.

Your rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of information.

  • Restrict how information is used.

  • Receive or transfer information in a portable format.

  • Object to processing based on legitimate interests.

  • Withdraw consent where processing relies on consent.

These rights are subject to applicable exceptions. For example, we may need to retain certain records to meet legal obligations.

To exercise your rights, email mr_vrg19@yahoo.com. We may request information necessary to verify your identity. We will respond within the timeframe required by law.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Children

Our store is not directed at children, and we do not knowingly collect children’s personal information.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

Third-party websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Complaints

If you have concerns about how we use your personal information, contact mr_vrg19@yahoo.com.

You also have the right to complain directly to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to this policy

We may update this policy when our services, practices or legal requirements change. We will publish the updated policy here and revise the “Last updated” date.

Contact

For privacy questions or requests:

LUXTHORNE
Email: mr_vrg19@yahoo.com
24 Myrtle Avenue
Nottingham
NG7 6NR
United Kingdom